Mewtown regards the privacy and security of your personal data as its highest priority. This document explains in detail how we collect, use, store, and protect your information.
Data protection is not merely a legal requirement for Mewtown — it is our moral responsibility to every user who entrusts their information to us.
All communications between your browser and Mewtown's servers are protected with 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
Your personal data is stored on servers protected by multi-layered access controls. Only specially authorized personnel may access sensitive user information.
Mewtown's integrated KYC process ensures the safety of all users. Information submitted for identity verification is handled in strict confidence and is not shared with third parties.
Mewtown has never and will never sell users' personal information to any third party for marketing or any other commercial purpose.
User data is retained only for as long as necessary for the stated purpose, or as required by law. Data that is no longer needed is securely deleted.
Mewtown's security systems undergo periodic independent audits to ensure all data protection measures consistently meet the latest industry standards.
Mewtown only collects data that is strictly necessary to provide users with a safe and quality service.
| Data Type | Example Information | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, identification number | Account verification (KYC) and fraud prevention | For the lifetime of the active account |
| Contact Data | Email, phone number, address | Service communications and customer support | For the lifetime of the active account |
| Financial Data | Payment information, transaction history | Processing of deposits and withdrawals | 7 years (legal requirement) |
| Technical Data | IP address, browser type, device information | Account security and fraud detection | 12 months |
| Usage Data | Game history, in-platform activity | Service improvement and responsible gaming | 24 months |
| Cookies & Tracking | Session cookies, preference cookies | Platform functionality and experience personalization | Until deleted by the user |
This Privacy Policy applies to all users who access or use the Mewtown platform via mewtown.app. This document outlines our privacy practices and explains your rights regarding the personal information we hold.
Mewtown is committed to complying with applicable data protection laws and generally accepted privacy principles. We only collect the data we need, use it for the stated purposes, and protect it with appropriate security measures.
When you register an account at Mewtown, we collect the information you provide directly, including your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity and confirm that you meet the platform's eligibility requirements.
For identity verification (KYC), you may be asked to submit documents such as your national ID, passport, or other relevant supporting documents. All documents are handled with full confidentiality and used solely for verification purposes.
When you use the Mewtown platform, our systems automatically record certain technical information including your IP address, browser type and version, device operating system, access timestamps, and pages visited within the platform. This information is used for security, fraud detection, and service improvement purposes.
Mewtown uses cookies and similar tracking technologies to enhance the user experience. Cookies are used to maintain your login session, save personal preferences, and ensure the platform functions smoothly. You can manage cookie settings through your browser, although this may affect certain platform features.
Mewtown uses the information collected for the following purposes:
Mewtown does not sell, rent, or share users' personal information with third parties for their own marketing purposes. However, in certain situations, we may share information with the following parties:
Mewtown works with third-party service providers that help us operate the platform, including payment providers, live casino studios, and encryption providers. All providers are bound by strict confidentiality agreements and may only use your data for the specific services rendered to Mewtown.
Mewtown may be required to disclose user information to relevant authorities when mandated by law, court order, or a legitimate official investigation. In such situations, we will notify affected users where permitted by law.
Mewtown implements multiple layers of technical and organizational security to protect user data from unauthorized access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable precautions, no security system is entirely foolproof. We encourage users to also take personal security measures, such as using a strong and unique password and never sharing your mewtown account login details with anyone.
Mewtown respects your rights regarding the personal information we hold. Below are the key rights you have:
To exercise any of these rights, please contact the mewtown support team via live chat on the platform. We will process your request within the timeframe required by applicable law.
In operating a global platform, Mewtown user data may be processed or stored on servers located in different countries. Mewtown ensures that any cross-border data transfers are conducted with adequate safeguards, including data transfer agreements that meet protection standards equivalent to local laws.
The Mewtown platform is intended exclusively for adults aged 18 and above. We do not knowingly collect any personal information from minors. Should we become aware that a child's information has been collected inadvertently, we will take immediate steps to delete that information and close the associated account.
Mewtown reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. The latest version of the Privacy Policy is always available on this page. For material changes, we will provide clear notice to users via email or a prominent in-platform notice at least 30 days before the changes take effect.
The Mewtown platform is built with security and privacy as top priorities. Register today and enjoy a safe, transparent, and trusted gaming experience for users in Malaysia.